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Privacy Policy

Welcome to Cat2Bet (“we,” “us,” “our”). Your privacy and data protection are of paramount importance to us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our services at cat2betcasino.uk.com. By using our website and services, you consent to the practices described herein. If you do not agree with this policy, please do not use our services.

1. Data Controller

Cat2Bet Ltd, registered in the United Kingdom, is the data controller responsible for your personal information. For privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect a variety of personal data to provide and improve our services, comply with legal obligations, and ensure responsible gambling. This includes but is not limited to:

• Full name, date of birth, and gender
• Contact details: email address, telephone number, and postal address
• Account registration and profile information
• Login credentials and security details
• Payment and withdrawal information, including transaction history
• Device and browser information, IP address, and location data
• Usage data such as login times, game preferences, and interaction history
• Documents submitted for identity verification, age verification, and anti-money laundering (AML) checks
• Communications you send to us via support channels or forms
• Special category data you voluntarily provide, such as health or ethnicity, for responsible gambling or regulatory purposes
• Information obtained from third parties, including fraud prevention agencies and credit reference bodies

3. How We Use Your Data

Your personal data is processed for the following purposes:

1. To create, manage, and secure your user account
2. To verify your identity, age, and eligibility to gamble under UK law
3. To process deposits, withdrawals, and other financial transactions
4. To comply with legal and regulatory obligations, including AML, Know Your Customer (KYC), and safer gambling requirements
5. To communicate important service updates, account notifications, and policy changes
6. To operate promotions, bonuses, competitions, and loyalty programmes
7. To send marketing communications with your explicit consent
8. To personalise your experience and tailor offers and content
9. To monitor and analyse usage patterns to improve our services and detect technical issues
10. To detect, prevent, and investigate fraud, money laundering, and other criminal activities
11. To generate anonymised or aggregated statistics for internal reporting and compliance

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

• Your explicit consent (e.g., marketing communications)
• Performance of a contract (providing you with our services)
• Compliance with legal obligations (e.g., regulatory requirements)
• Legitimate interests, such as fraud prevention and business operations, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws. Typically, data is retained for up to five years after account closure or last activity. Certain records, such as those related to self-exclusion, disputes, or regulatory investigations, may be retained for longer periods as required by law.

6. Marketing and Communications

We may send you promotional offers and updates about our services or selected partners only if you have opted in. You can manage your marketing preferences or unsubscribe at any time through your account settings or by following the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

Cat2Bet uses cookies, pixels, and similar technologies to enhance your experience, including:

• Ensuring website functionality and security
• Remembering your preferences such as language and currency
• Analysing site usage and performance
• Delivering personalised advertising

You can control cookie settings via your browser, but please note some cookies are essential for the website to operate correctly.

8. Sharing and International Transfers

Your personal data may be shared with:

• Trusted third-party service providers (e.g., payment processors, IT support, identity verification services)
• Regulatory and law enforcement authorities as required by law
• Fraud prevention and credit reference agencies
• Affiliated companies within our corporate group for administrative purposes
• Other parties you have authorised us to share data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Rights

You have the following rights regarding your personal data, subject to legal limits:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data where applicable
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent at any time without affecting prior lawful processing
• The right to object to automated decision-making, including profiling, where it produces legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before processing your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints and Further Information

If you have any concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator for data protection. Visit their website at https://ico.org.uk for more information.

For responsible gambling support and advice, please visit BeGambleAware, a UK-licensed organisation dedicated to promoting safer gambling.

Last updated: 27 April 2025